TERMS AND CONDITIONS

By booking a tour with Alternate Road you are accepting these Terms and Conditions as a binding contract without alteration. Alternate Road reserves the right to alter these Terms and Conditions at any time, as it is the client’s responsibility to be familiar with them. 

PRICING

All prices are quoted and appear on the Alternate Road website in Australian dollars (AUD) inclusive of GST. All prices on our website supersede all prices previously advertised. We reserve the right to increase or decrease advertised prices for our tours at any time.

BOOKING AND PAYMENT

All tours must be paid in full at the time of booking unless otherwise agreed in writing by Alternate Road.  All tour purchases are non-refundable, non-transferable and are only valid for the booked date and tour unless otherwise agreed in writing by Alternate Road.

GIFT VOUCHERS

Gift vouchers are available for purchase from Alternate Road and can be used for payment (or partial payment) for any Alternate Road tours, including bespoke or customised tours.
Gift Vouchers are valid for 12 months from the date of purchase.
Gift Vouchers are not redeemable for cash and are non-refundable.
Gift Vouchers will not be replaced or refunded if lost or if redeemed by someone other than the intended recipient.
Gift Vouchers are not valid in conjunction with any other special offers.
Gift Vouchers are not valid unless paid for in full.

BOOKING CHANGES OR BOOKING CANCELLATIONS

Should you need to make a change to your booking please contact Alternate Road immediately and we will do our best to accommodate any necessary changes. However please note changes or alterations may not be possible and remain at the full discretion of Alternate Road.

BOOKING CHANGES (subject to availability)

If you change your booking date or tour type
More than 7 days prior to the tour date – no change fee
Between 0 – 7 days prior to the tour date – $20 per person change fee

BOOKING CANCELLATIONS

If you cancel your booking
More than 14 days prior to the tour date – cancellation fee of $20 per person applies
Between 7 – 14 days prior to the tour date – cancellation fee of 20% of tour price paid per person applies
Between 0 – 7 days prior to the tour date – cancellation fee of 50% of tour price paid per person applies
Alternate Road reserves the right to change or cancel tours due to operating requirements or circumstances beyond our control. Alternate Road tours operate in state and national parks, on public land, working farms and factories, and in conjunction with other businesses and organisations. We cannot guarantee that farms and factories will be in operation at the time of your tour. We reserve the right to make alterations to tour itineraries at any time up to and including on the day, in the interests of creating the most enjoyable experiences for all tour guests.
Alternate Road tours operate in all weather conditions, with the exception of extreme circumstances such as, but not limited to, bushfire conditions.
If a tour is cancelled by Alternate Road, we will endeavour to:
re-book you on another date or tour (subject to availability)
transfer your booking to another person
refund your payment

REFUNDS

Refunds are only applicable in accordance with these Terms and Conditions or as agreed in writing by Alternate Road.

SAFETY

Alternate Road tours operate in state and national parks, on public land, working farms and factories, and in conjunction with other businesses and organisations. We strongly recommend you dress for ‘four-seasons-in-one-day’ as temperatures can range from dramatically depending upon the season and the location. Solid, closed-toe footwear should be worn on all Alternate Road tours. Guests must comply with code of conduct and policies for all businesses and/or organisations visited during an Alternate Road tour.

SERVICE OF ALCOHOL

Guests must at all times comply with state and federal laws regarding lawful consumption of alcohol practices including, but not limited to, Responsible Service of Alcohol (RSA) laws, the consumption of alcohol in public places, in vehicles, and consumption of ‘Bring Your Own’ (BYO) alcohol. Service of alcohol may be refused to persons deemed intoxicated. Drink responsibly and enjoy your Alternate Road experience. As Alternate Road tours visit some licensed premises where alcohol is served, it is your responsibility to carry a valid form of photo identification for the duration of the tour. Any guest who consumes, or is suspected of consuming, alcohol in a non-licensed area can be removed from the tour without entitlement to any refund. Non-licensed areas may include, but are not limited to: tour vans, buses and vehicles; non-licensed areas such as parks or service stations where the tour may stop. Any alcohol purchased on the tour is to remain in the tour vehicle and may not be taken into any other establishment visited during the tour.

FACEBOOK COMPETITION TERMS AND CONDITIONS

FACEBOOK COMPETITION “DAYLESFORD DAYTRIP FOR TWO”
COMPETITION DATES: 20/4/17 – 28/4/17
To successfully enter the draw to be eligible to win, you must ‘LIKE’ the Alternate Road Facebook page and add your name to the COMMENTS of the competition post
Winner will be announced on the Alternate Road Facebook Page on 30/04/17 and will be contacted directly via Facebook.
Daylesford Daytrip (‘Daytrip’) is for two (2) adults and includes:
• Pick up from Melbourne metro location on day of travel at 9am approx..
• Travel in luxury Mercedes Benz on a public tour from Melbourne to Daylesford, return.
• 1 course lunch with glass of wine or soft drink.
• Entry and tasting fees for sites visited at the discretion of Alternate Road.
• Return to Melbourne metro location on day of travel at 6pm approx.
Winner will not be able to select sites or locations to visit. Sites and locations will be chosen by Alternate Road.
Daytrip must be used by 30/6/17 on select dates only, as offered by Alternate Road. Daytrip tickets will expire at midnight on 30/6/17 regardless of whether they have been used.
Daytrip is non-transferrable for cash, credit or voucher.
Daytrip is non-transferrable to other person/s other than the competition winner and their chosen travel partner.
Daytrip is non-transferrable for a different location.
Daytrip is non-transferrable for a different date, once a travel date has been agreed and confirmed in writing between Alternate Road and competition winner.